Complaints and Appeals Policy

Account or Technical Issue:

Registration Assistance

Help Logging into Account

Payment Issue

Course Technical Assistance

Print / Download Assistance

Mail Order Questions

To speak with our Customer Support Team regarding an account or technical issue, please choose one of the following options:

  • Select Get Help menu on the right side of this screen
    • Submit A Ticket (available 24/7)
    • Chat With Us(available 8am to 7pm M-F PST)
  • Email us at: A customer service agent will respond to your email within 24 hours.

Complaints:

If you are unhappy with your experience or have feedback on how we can improve our program, please submit your complaint to the Certificate Management Team at:


We will respond to complaints within 72 hours. If you are not satisfied with the resolution provided, the issue will be escalated for further review by our Oversight Committee. Escalated issues may take up to 2 weeks for resolution.

Appeals:

If you would like to appeal a decision regarding your test score or certificate issuance or use, please submit your appeal to the Certificate Management Team at:


We will respond to complaints within 72 hours. If you are not satisfied with the resolution provided, the issue will be escalated for further review by our Oversight Committee. Escalated issues may take up to 2 weeks for resolution.

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